Sales no idea what they are selling.

I has the following chat with Telkom via the website. Needed advice on what to get. But it turns out that the Sales department doesnt know what telkom is selling that would suit my needs. <br> <br> 1:53:05 PM) Dennill> You can load airtime once data is finished.<br> 1:53:49 PM) Dennill> Is there anything else you require assistance with?<br> 1:54:09 PM) (u'Thijs Mulder',)> Oke so its no use to put that one in my phone? i have a contract but never use my minutes so only want data for that phone and some airtime. Is prepaid then the best option?<br> 1:55:28 PM) Dennill> That I cannot confirm on my side.<br> 1:57:46 PM) (u'Thijs Mulder',)> Oke so you have no idea what telkom is selling that would suit my needs?<br> <br> After that he just ends the Chat. <br> <br> you guys are missing out on so much revenue with sales people like this. <br>