Sales line made me wait 1hour on hold

<p>I have an uncapped line at my residence and for the past month I have been trying to downgrade to a softcap 20gb as I cant afford the uncapped line.</p> <p>Everytime I call in I either get cut off or no one can help. Yesterday 5 Sep 2016, after staying on hold for half an hour i got through an agent who then made me hold for a further half hour. She then came back to me saying that she cant help me and I would need to send an email so ********** so that the line can be physically downgraded. It should be noted that I used the chat line as well, after 3 messages the consultant said I am not responding and the chat will be terminated.</p> <p>Its such a waste of time and so clear that Telkom has not customer service ethics, its as simple as they will answer calls if and when they feel like it and the customer is just a cash ***. </p>