Sales is pathetic

I sent an enquiry on the telkom website for an iphone 6. Eventually they called me, after numerous interactions with the social media team. The lady who called me, took all my details and I emailed her my documents, after which I received an sms that I had been approved for the contract. I was then debited R499 for the iphone 6 on 09 October 2015. On Monday 12/10/2015 I sent an enquiry wanting to find out when delivery of the phone would take place. Of which I have been told that the question has been sent to the sales team. Today (17/10/2015) i went to a Telkom store, where I was told there is nothing they could do because they do not have details of the online sales team. So since I am not getting any feedback from Telkom, I just want my R499 back right now. I have been told many times that I will receive feedback from the sales team and I have not received that feedback. So all I want is my money now and to cancel whatever deal I had with Telkom.