Sales dept not getting back to me

I have app**** for Telkom's futurehood uncapped on December 22. To date I have not had any response from them after I received my successful bid email. I have laid a complaint and they sent me an email asking for my contact details even though it was in the email. This I sent to them on the 13th of January. No response once again.<br> <br> All I want is for someone to sell the product to me how hard is this? Your Menlyn shop is also not too helpful as I have asked them if I can apply there and they said it's not a product they sell yet this was the shop I was directed to when I went on the website to see where I can apply.<br> <br> How hard is it for a company to take my money and deliver a service...