SALES DEPARTMENT LIES AND MISLEADING INFORMATION

<p>On 20 June 2016 I contacted the Telkom Sales Department on 10123 regarding installation of an ADSL line. </p> <p>First requesting that they check availability on my telephone number they advised that ADSL is avilable, hence i proceeded to place the order.</p> <p>On Friday 25 June i once again phoned for a status update and was advised that the order was proccessed completely and that i should contact them as soon as I receive the router and they would activate the line. On monday 27 June the router was delivered and as instructed I contacted the sales department and was advised that the line would be active within 24 hours.</p> <p>24 hours went past and no ADSL, one again called the sales department (spent 3 hours being transfered from one person to the next) and was advised that the order cancelled as the address was captured incorrectly by them.</p> <p>(How did i recieve the router if the address was wrong??????)</p> <p>Order was recreated and once again i was advised that YES there is ADSL available.</p> <p>Following that day I spent hours a day on the phone with the Telkom sales department being told various LIES such as its at the techinical department, 5 days till activation, etc.</p> <p>On friday 1 July I was advised that it is finaly at the technical/despatch department and they would contact me with a installation date.</p> <p>By tuesday I had not heard anything so I called again just to be told that its still with techinical.</p> <p>On Wednesday 6 July at 08:25 I was advised that there was a problem with the port and that the cabling department would correct it and a turnaround time og 48 hours would elapse and I would have ADLS. </p> <p>Today after many phone calls and hours once again on the phone I was advised that ADSL is in fact not available in my area.</p> <p>As far as I am concerned this is not my problem but theirs and they should keep to what was promissed.</p> <p>TELKOM IF YOU HAVE THE GUTS RESPOND TO THIS.</p>