Sales Consultant

I app**** for my third contract with Telkom. As I was satisfied with the current 2 contracts that I have. Two days prior to date, I app**** for my third contract with the sales Consultant at Telkom Greenstone. He said that they do not have stock of the item that I app**** for. Which is understandable and that it has to be ordered. He then said I will be contacted by him latest Saturday. I was never informed that the item arrived. I had to drive to the store to find out if the item was delivered as they do not answer any phone calls made to the greenstone branch. I asked for a specific laptop which I didn't get. Got something completely different. Such an attitude towards customers as he does not have a care to resolve nor to rectify the situation. No manager at the branch to complain about the disgusting service either. I have never seen a retail store that works with *********** staff as Telkom Greenstone.