Sales Call Centre

I don't know what is worse. Me contacting your Sales department and holding on for 25min without any answer, or speak to a consultant over a week ago to confirm change of a cell phone on the contract I app**** for through your online shop, and still the incorrect handset being delivered.<br> <br> When I app**** online, I requested the Samsung Galaxy Core Prime, but I change my mind and spoke to the consultant who did my application and requested a Samsung Galaxy A3, whom confirmed with me that the change was made and that a request was sent to have the Samsung A3 delivered. Today I received my handset from Telkom, and low and behold, a Samsung Galaxy Core Prime.<br> <br> I then contacted your 10213 number and held on for 25min, without any answer. I figured I am not going to waste my time and company resources to have this matter resolved. So I will be using the Samsung Galaxy Core Prime, it was not what I wanted, but beggars cannot be choosers.<br> <br> So please get your service in order, for if this is what I signed up for, then it is going to be a long and bumpy ride for me.