Sales & Billing not sync

<p>Am so depressed dealing with Telkom agents...i have app**** for a fiber line upgrade from my existing adsl line, and i have been told to pay a deposit which i have been trying to query for about two weeks now. I already have a dep paid for when i app**** for adsl, and asked that it be waived or transferred over, but i have been sent pillar to post...Sales agents send me to billing, and billing sends me back to Sales...it seems like the systems are not sync so no one is able to help me, as every agent passes the buck to the alt dept</p> <p> </p> <p>Why can't billing pick up a pending sales order so a dep can be transferred over, why no one seems to understand how to get this query solved, it so depressing and i just want to have my services upgraded but they have stalled because of this deposit issue</p> <p> </p> <p>unhappy customer :(</p>