Hellopeter
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1 reviews | Active since Aug 2017

11 Aug 2017, 16:58

sales and canselations

<p>we dicided to give telkom a change as a internet provider we spoke to a sales lady and she suggested a new deal thats R299 40g a month with a router it sounded great they also said we had 7 days from recieving device to cancel. That night we saw the deal and that is is LTE we do not have LTE coverage were we live so the very next day my husband phoned telkom to cancel the contract they said it is ok they understand and wil cancel it. today he recieved a sms saying the device will be at our house in 72hours he phoned them back when they told him he has to go to the nearest telkom shop to cancel we are like 300km away from nearest telkom shop so how the hell can they expect that since he took it out over the phone and by the way they should have checked for LTE service before selling it to us i mean REALLY then when my husband explained we are to far away they said they will send and document we need to fill in but must still pay a cancelation fee of over R400 which we were not told about even the first lady who said they will cancel it never mentioned it only a delivery fee but we canceld it the next day before anything was sent. This is really bad service and will never make use of telkom again after this or recomend it to any one ever again we actually wanted to go uncapped since we do not have LTE coverage but after this i will make use of any one else but telkom i wil not trust again</p>

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Replies (1)
's update15 Aug 2017, 11:48
Reviewer Update
we finally got a hold of someone who actually knew her job think her name was Nina and she assisted us she understood the problem and said that if we do not have the coverage it is not our mistake the sales lady should have made sure of that, and explained exactly what we must do and there will be no penalty fees...if only more people like her worked for you things would go smoother. thank you for responding to the mail cause the first few woman we spoke to at telkom had no clue what they were doing. if i do ever decide to make use of you i will demand to speak only to her and refer everyone to her because people like her makes things like this easier and without harsh words or feelings. I even think she could be a supervisor if so at least you know who to give a promotion to cause she deserve to be there!!