Sadly disappointed in Telkom

I have been a dedicated ambassador for Telkom since the time I started working. I've never had issues with them other than when they used CourierIt for their deliveries.

I purchased a phone and a watch last year. I struggled for weeks to receive it. Since I did it telephonically, I never asked for any proof of purchase.

So my watch's battery was terrible from the start. I thought it was normal until I decided to give it away, then I was told but my watch is faulty. So I called Telkom and visited the River Square store to ask them to fix it since it was still under warranty. They then asked ME for proof that I bought it from them, even though they can clearly see I'm paying them for it. I was shocked. I didn't keep any proof as it was done telephonically. I then had to call in for a proof of purchase. I eventually got it, but now they refuse to fix the watch because it's out of warranty. But when I first inquired, I was in my 11th month of the 12 months. First of all, I was sold a faulty watch... then I was delayed by them to have it fixed, and now they aren't willing to help me. That's pretty low considering how long I've been a client.

I also had the worst experience with an agent where she argued with me like I was aquinted with her. She would talk over me and raise her voice and had the audacity to say that I delayed the process myself. I was gaslit by this pathetic agent to the point where I was ashamed of the things I said. Telkom, I've always said you were the best, for years and years to every person who wanted to get a phone contract. But you've dropped the ball terribly.