Sad Treatment to Elderly

I have been a customer for more than 30 years. What a disgrace to other SA businesses Telkom has become.

An actual pole is broken falling on my cottage. It is being held by the last telephone wires that are about to break. If this falls it will damage the home I live in.

I am a 74 year old woman that lives alone and that uses her land line as my main point of contact. In the past month that too is not working.

I have called and called and escalated. I have called roughly 20 - 30 times. Ignored. Given dum excuses like -

There is no turn around time. We don't know for sure when it will be repaired. The line is being tested. (This was the excuse for 2 weeks)

The call was logged initially 2 and a half months ago.

Fault Ref ********** 7 Exclation no ********** Tel Nos ********** 335

Contact Number - ********** 679

Can you turn this around?