Sad too very bad company

Good day I really want to solve this situation please assist

I make use of the cancelation process on the telkom website and I received feedback that my landline is canceled already on the 14th of March 2019 but at this moment Telkom still deduct regularly every month, please see attached screenshots and account. I am not even in the country anymore but staying permanently in Thailand, I am not staying at that address any more where that telkom line was because I sell that property

Please assist