Sad state of affairs

I know I am wasting good time to even complain but at least it is something and it will confirm what millions of Telkom customers endure. I have been a paying Telkom customer in my personal right for 30 years. Yesterday it cam to an abrupt end, fortunately there are other means of communication and service providers. 8 weeks ago we app**** to have our line relocated to our new address. No personal intervention, just a very bad call centre experience. Finally about 3 weeks ago we received an sms to advise us that the installation will be done on the 1st October between 07h30 and 12h00 and if you wanted to accept reply yes on the sms which we duly did. The 1st came and went with nobody arriving at home. My wife took a day off to be there for the installation. Every call to the call centre takes at least 20-35 minutes to be answered if the line does not drop. Nobody at the call centre can help rectify the problem. There is absolutely no accountability. There is no consequence for bad service or no service at all. Telkom also provide an on line chat facility which I tried about 4 times. This is a massive ****. After 20 minutes it simply cuts telling you that you have not responded in