Sad service

<p>It's been three weeks since my adsl line stopped working. I've called Telkom everyday to find out how far they are in resolving my fault. They initially took a week to test the line and isolate the problem. They then took another week to attempt to resolve the issue. I've sadly learnt that at Telkom we are all at the mercy of 'technisions' who come when they want and can never be escalated. One technision did call and say he'd be there the following day; I am still waiting. The worst came twice, did fixes, and reported the fault closed without consulting me or checking whether indeed my line is fixed. After two an a half weeks I now have to open a new fault. My line is not fixed and I am extremely sad. I must however state that the service desk agents are friendly and are always ready to help. Their good work is tarnished by the field agents who have no respect for the customer. If I was not on a 24 month contract I'd stop using their service immediately.</p>