SAD service

Telkom Can you please contact me. I spent more than an hour to sort my internet connection out and to log into my telkom internet!! The router lost internet signal after telkom sync the line. And off course it was not telkom and it was not mweb. I was informed the following: 1. they cant help me 2. my router is broken 3. mweb must sort it out. And also: MY LOG IN DETAILS ARE NOT CORRECT THAT YOU SEND ME. Can a person that know what is going on please phone me to give me the correct log in details and give the call centre training on what they do?