Sad but expected!!

I installed fiber a week ago and received a router 3 days later. I could not log on because no username was ever sent to me. I then called into the sales department and was sent from pillar to post . Finally after about 20 minutes on the line someone told me that my service was never activated and i should call sales again. I called sales and they said the activation will be sent through . This is about 3 day later and 4 phone calls down and guess what i call today and yet again another activation is being sent through. DONT OFFER A SERVICE IF YOU HAVE NO IDEA HOW TO PROVIDE IT.