Sad and disappointed!

Sad how customer service is no longer something people take pride in. Telkom, I'm truly disappointed. Besides the attempts to call when I'm at work in meetings, training and presentations, you are avoiding questions about why I have had no internet for days. Why? Why am I paying for a service that I'm not able to use? If I hear the phrase "we apologize for any inconvenience caused" one more time with no answers to very valid questions...why not just answer truthfully and we can all find an actual realistic solution together! Think it might be time to consider cancelling our fibre through Telkom ISP, sadly.