SA's most limited service provider

Well, Telkom's advertising of an unlimited ride sure is working out well...<br> I have been trying for days to contact ANY store in Gauteng to ask if they have stock of a phone I'd like to upgrade to. It's a little bit difficult to wrap my head around the irony that a telecommunications company is unable to answer a telephone. When I went into the Cresta store, they don't even have a system in place to find out for a customer which store has stock, not to mention their sheer lack of actually wanting to assist me in the first place. They just told me no stock and no, they cannot contact anyone to check who has the phones. What has happened to the service industry? Nobody is willing to help you if the task requires more than a click on the computer. Truly dissatisfied and disappointed.