LJ
Louanne J

1 reviews | Active since Aug 2013

30 May 2019, 14:05

*****S TRADING AS TELKOM

I have been battling to get my account closed for more than a year. Am fighting to buy a property but it's a major issue because of this account that they just keep billing for a service I haven't had in a year. I moved out of the property on 30 April 2018. First tried for 3 months to get my line moved 30 meters to my new flat. Telkom kept telling me the request was not on the system. I tried cancelling the service online but it did not give me a reference number. Numerous calls to Telkom failed to resolve the issue.

I finally went into the Telkom store to cancel the line and explain the situation. The reference for this is ********** 1, which was on 7 December 2018. To date I'm still being billed for a line which Telkom had cut off in June 2018. Judging for the billing, the line and ADSL was given to a company as I'm expected to pay for call transferring etc. And now these idiots have actually handed me over for the outstanding account which they have been incapable of resolving. They are complete *****s.

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