Ruthless ******* and *****

<p>Case ********** 6. In short: Mondo coaxed me into a contract by telling me I had coverage for a portable wi-fi modem. Telkom adviced me to cancel as the only way I would have coverage is using ADSL. Mondo dragged their feet and it took a long time, but just over a month ago they fetched the modem and sim card, confirmed receipt and that the line would be cancelled. Telkom then debited my account. When I queried I was told I would be refunded once the case was processed. Then another bill arrived. I went to the Telkom store in Cresta and queried it and was told that this amount would NOT be debited. Guess what, the amount was debited just now! Please tell me how and where you got the authority to debit my account in the first place. You have never received permission nor a statement with my account details. Please note that I do NOT have any Telkom device nor a Telkom sim card. Also, as confirmed every time I queried, NO activity i.e. not a single byte of data was taken/received. Please explain why, after confirming the opposite, you are debiting my account.</p>