RUTHLESS

I've have been with Telkom mobile for more than nine (9) years now, paying them consistently every month. However due the pandemic, Covid-19 my salary is irregular, like I do not even know when will I get paid. I then made a call to Telkom to notify them of my situation, I made i request to make payment manually and they should stop debiting for a while. I was told there is nor such thing with them the only thing i could do is pay ten days before the actual debit date. As we speak I have occurred extra costs, due to penalty fees of R230, 00. thy charge for not finding money in my account. I spoke to several consultants trying to come up with solutions, I was advised to send a letter from my employer stating the inconvenience caused by the pandemic. I was also advised that upon receipt of the letter I will be allowed to pay my installment split into two amounts. Moreover, I have never missed installment problem is that I'm owing them penalty fees for debiting my account while I've made payment manually. At first I was upset and did not want to pay the said penalty fees but since they where taking me from pillar to post I decided to comply. I made an arrangement to pay my total installment plus portion of penalty fees and settler in three months. As we speak Telkom has suspended my line regardless of the payment I have made, I was told I must now make the total amount. After all efforts and arrangements to pay them. I mean they should've told me from the first call that they do not care about the effects of Covid-19 they want total amount immediately. The worst part is I got an sms notification stating that my query is resolved, arrangement to pay penalties in installments. What shocks me most is my installment is paid but still my line is closed due to penalty fees. I have never seen ruthless people in my life.