FS
Fanus S
1 reviews | Active since Nov 2009
31 Mar 2018, 23:50
Running at half ADSL speed but paying full price
My Internet has now been running at half speed since 14/3/2018. I can supply proof of this from my Speedtest.net account. I sense that Telkom simply couldn't care less. This issue is simply not getting resolved. Since I have been running at half speed all this time I simply cannot be expected to pay full price. Therefore I am withholding payment until the issue has been resolved. I also need to be refunded for the loss, please. It seems like it's time to part ways with Telkom.
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Replies (5)FS
Fanus S's updateReviewer Update
08 Apr 2018, 09:53This is still happening and nobody from Telkom is doing anything about it, I will now go ahead with legal proceedings. The Internet was unusable again this weekend. My Netflix subscription is now also unusable since streaming is not possible anymore. I am not paying my bill this month until the line is back to full speed. I am also suffering loss of income since doing web design & development on this line has become impossible. I complain and complain and complain and no one from Telkom responds. They just keep on telling me that they will escalate the problem and that it's with higher authority. I am sorry, but I do not believe anything that Telkom tells me anymore. PLEASE, PEASE, PLEASE, PLEASE fix this!!!!! This is the last time I ask.
FS
Fanus S's update08 Apr 2018, 09:53
Reviewer Update
This is still happening and nobody from Telkom is doing anything about it, I will now go ahead with legal proceedings. The Internet was unusable again this weekend. My Netflix subscription is now also unusable since streaming is not possible anymore. I am not paying my bill this month until the line is back to full speed. I am also suffering loss of income since doing web design & development on this line has become impossible. I complain and complain and complain and no one from Telkom responds. They just keep on telling me that they will escalate the problem and that it's with higher authority. I am sorry, but I do not believe anything that Telkom tells me anymore. PLEASE, PEASE, PLEASE, PLEASE fix this!!!!! This is the last time I ask.
FS
Fanus S's updateReviewer Update
20 Apr 2018, 10:35Thank you Bronwyn, can you please supply me with a progress report on what has been done and what still needs to be done. This morning I received a message from Telkom that the connection from the street pillar to the DP has been fixed hence I do not have disconnects anymore, thank you! However, the speed issue has not been resolved. I am still running at 5.5Mbps on the 10Mbps package that I am paying for. The question is, therefore: Isn't my line capable of 10Mbps anymore? If so, why am I still paying for a 10Mbps line? Please, can we try and finalize this now? It's been more than a month!
FS
Fanus S's update20 Apr 2018, 10:35
Reviewer Update
Thank you Bronwyn, can you please supply me with a progress report on what has been done and what still needs to be done. This morning I received a message from Telkom that the connection from the street pillar to the DP has been fixed hence I do not have disconnects anymore, thank you! However, the speed issue has not been resolved. I am still running at 5.5Mbps on the 10Mbps package that I am paying for. The question is, therefore: Isn't my line capable of 10Mbps anymore? If so, why am I still paying for a 10Mbps line? Please, can we try and finalize this now? It's been more than a month!
FS
Fanus S's updateReviewer Update
12 Jun 2018, 10:38Yes, the fault is fixed for now after a long struggle with Telkom. I now have a new struggle where Telkom cannot assist me with activating the integrated SIM card that comes as part of our package. I have been battling for more than a month now to get it activated. It has come to a point where I feel like completely cancelling all Telkom services. I do not have time to deal with this incompetency anymore, really. I don't easily give up but in this case I have given up on Telkom and decided to move on elsewhere since it's a waste of time.
FS
Fanus S's update12 Jun 2018, 10:38
Reviewer Update
Yes, the fault is fixed for now after a long struggle with Telkom. I now have a new struggle where Telkom cannot assist me with activating the integrated SIM card that comes as part of our package. I have been battling for more than a month now to get it activated. It has come to a point where I feel like completely cancelling all Telkom services. I do not have time to deal with this incompetency anymore, really. I don't easily give up but in this case I have given up on Telkom and decided to move on elsewhere since it's a waste of time.
FS
Fanus S's updateReviewer Update
13 Jun 2018, 09:24I have used "Telkominternet" as the APN and I have tried in areas with coverage - nothing! The first SIM they gave me was already faulty and didn't work so they swapped it out. Guess this one is also faulty. Who will be able to assist me with this, once and for all, so we can resolve this issue?
FS
Fanus S's update13 Jun 2018, 09:24
Reviewer Update
I have used "Telkominternet" as the APN and I have tried in areas with coverage - nothing! The first SIM they gave me was already faulty and didn't work so they swapped it out. Guess this one is also faulty. Who will be able to assist me with this, once and for all, so we can resolve this issue?
FS
Fanus S's updateReviewer Update
13 Jun 2018, 09:24I have used "Telkominternet" as the APN and I have tried in areas with coverage - nothing! The first SIM they gave me was already faulty and didn't work so they swapped it out. Guess this one is also faulty. Who will be able to assist me with this, once and for all, so we can resolve this issue?
FS
Fanus S's update13 Jun 2018, 09:24
Reviewer Update
I have used "Telkominternet" as the APN and I have tried in areas with coverage - nothing! The first SIM they gave me was already faulty and didn't work so they swapped it out. Guess this one is also faulty. Who will be able to assist me with this, once and for all, so we can resolve this issue?