Runaround by Telkom Accounts team

<p>On Friday I received an SMS to say that my line would be suspended if I did not immediately pay an outstanding amount. I investigated, and found that I had made payment into the wrong (my previous Telkom) account.<br /><br />Contacted 10210, was given a reference number ********** 7 and an assurance that my line would not be suspended as it was under review.<br /><br />This morning I received another SMS which said my line has been suspended.<br /><br />Once again I spoke to 10210 and spoke to a Zanele Shabalala who informed me that the previous agent was incorrect, that I would have to wait up to 10 days for the query to be resolved.<br /><br />I will be in Somalia from tomorrow for the next three weeks and will not have the means or time to resolve this telephonically. I am waiting on Supervisor Temba Myeni to contact me.<br /><br />Why Telkom does not allow email queries is beyond me.</p>