Run out of patience.

The lightening struck our router (Aztech) on the 03/09/2015 and went into a Telkom store to get a new one on 05/09/2015 - got told to phone 10210 to sync our phone line to the new router - got home and phoned customer service on the 05/09/2015 to get told that it is a network/cable problem in our area and a technician would have to go out and fix it. I logged in a fault at Telkom for a technician to solve the problem, thinking they would do it in that week, as it is an AREA problem. I've had to phone the call centre everyday since the 5th asking what the progress on the fault is, for them to tell me a different story everyday - to also get a call at the end of the month saying I have to pay my bill of R750 (note for a month that I did not have any service) and they would only fix it if I had paid - I then paid my bill and almost a month later the problem has still NOT been solved and to get another phone call to say I need to pay ANOTHER R750. I have been told that technicians have been to my house which isnt be true because my mother is at home all day and they have not contacted me once. I find this very frustrating as I am paying for a service i havent used for almost 2 months.