RUN IF YOU DONT WANT POOR SERVICE

Unless someone is impersonating Telkom then i don't understand why my services have been suspended if i continue to pay for my services. I have had Telkom for over 5 years but im here to attest that your SERVICE is RIDICULOUS. I am writing regarding the suspension of my services on 11/05/2026 despite my account being in good standing. I have been a Telkom customer for 5+ years with monthly debits of ~R1900 paid without fail. On 11/05/2026 I received a suspension notice for exceeding a R100 spend limit I did not agree to, with no prior communication or invoice for this amount.

I contacted your team 4 times:

Abongile, 11/05/2026: Confirmed the suspension message was sent in error.

Zintle, 11/05/2026: Advised I owed R2086, which I paid immediately. She said services would be restored.

Mbali, 11/05/2026: Stated I only owed R100, which matched the spend limit breach.

Bongani, 12/05/2026: Confirmed I owe nothing but said he cannot escalate until payment reflects, which is contradictory. My internet remains down as of today, 12/05/2026, despite payment and confirmation from 3 agents that I am not owing. I REQUIRE - Immediate restoration of my services. An explanation for the suspension and the conflicting information from your agents. The process and forms for account cancellation. This is impacting my ability to work. I expect a resolution and a formal response.