1 reviews | Active since Jul 2012
Run away billing
This is a follow up on previous complaints and hopefully is the last in this issue. <br> <br> I app**** for line installation in August as previously stated but this couldn't happen for one or other technical reason. Eventually this got sorted out and my line got installed on the 9/9 and the adsl functioned until the 21st when it went off again and it was reported. The adsl stayed off the rest of september and after several follow ups it got restored on the 21 October and ran until the present date. <br> <br> Once my connection was restored I received a bill for R700 odd. After the first week of November I received a Bill for oustanding balance for R1000 odd? I have queried this bill with online billing and the telkom office asking for an itemised bill to see how this was arrived at but nobody can give me this. They can give me an outstanding balance. <br> <br> I'm not going to nit pick on a day or 2 interuptions but since application in august I has <br> <br> 0 days in August<br> 1 week service in september <br> 1 week in october<br> 30 days in november<br> <br> I have been charged for 4 months usage and have been disconnected. Please end me an itemised bill so that I can sort this out and get reconnected.
Thank you for making contact with us again
This response serves as confirmation that your query has been received and has been escalated for investigation, we will provide feedback as soon as possible.
Your reference number remains: SM137706
We do apologize for any inconvenience we have caused you.
Regards
Narriman Lalla
Telkom Social Media Team
Best regards,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and has been escalated for investigation, we will provide feedback as soon as possible.
Your reference number remains: SM137706
We do apologize for any inconvenience we have caused you.
Regards
Narriman Lalla
Telkom Social Media Team
Best regards,
