Run around of broken words and empty return calls

<p>Did a renewal of a 24 month contract on the 09 April 2017 at your store by the Glen. </p> <p>Unfortunately staff tells me that the modem and extender will be delivered to my premises as they are not allowed to keep the stock in the store. I happily accept and the in store staff member tells me within 24 to 72 hours a Technician will come to my place of residence and do the installation for me.</p> <p>Call on the 12 April 2017 at 16:53pm only to get told that the staff member in store was wrong in telling you it takes 24 to 72 hours it actually takes 7 days for the technician to come to your premises. A little irritated by the false information being given to me while at the store but agree to the statement as a week does not seem far off from when I renewed the contract. Well and good happily waiting for my delivery. </p> <p>Its now 21 April 2017 and a bit irritated with no delivery from Telkom. I call the call centre 10213 again to follow up on my order and when I can expect delivery. The lady tells me it takes 14 to 21 days for a technician to come to your place. Highly irritated but still rational about this. I told the lady that 3 staff members in Telkom all contradict eachother in what they are saying. First I get told 24 to 72 hours, than get told 7 days and now you telling me 14 to 21 days.... </p> <p>The lady than tells me why didnt you take the router and the extender when you were at the store (If I could do that do you really think I would have called you just think about it for a minute take 2 minutes if your brain cannot comprehend it?) </p> <p>I inform her that according to your store they do not keep any stock in the store so they cannot give me what I need(does she not know her own companies operating procedure?). I ask her that as a matter of urgency please escalate this query of mine and provide me with a resolution via a callback the same day so I know what is happening. She says that she will email her manager about my query. I ask her please do that, is your manager in office to which she replies yes I ask her please tell your manager to call me back as a matter of urgency.</p> <p> </p> <p>26 April 2017 I still have not received a call from the manager.</p> <p> </p> <p>I need a resolution around this as a matter of urgency. Please resolve my complaint</p> <p> </p> <p>Really dissappointed from being **** to.</p> <p>Abdul</p> <p> </p> <p>How is it possible that not even your customer care training program is aligned. Really irritated with how there is no customer appreciation what so ever from Telkom your staff cannot even get their story straight as to how long it will take.</p> <p> </p>