RUINED DAY BY TELKOM

BAD BAD SERVICE Had a contract which was initially ending on 4th December 2018, called them towards end of December when I was emailed a due invoice to find out why are they continuing to bill me whereas my contract has ended was told lot of stories that I was supposed to call and asked for my status to be changed from contract to prepaid which I had no problem of though it was never an agreement at the beginning of our contractual agreement. On the 13th January 2019 I called again to asked to be changed to prepaid as from the 1st of February 2019 when I woke up this morning I find out that my network is deactivated. when I called to find out why, was told my service has been terminated for what only TELKOM KNOWS I asked for reactivation and I am told to wait for 72 working hours. HOW AM I SUPPOSE TO CONTACTS MY FAMILY, FRIENDS AND NOT TO MENTION TO BE CONTACTED FOR IN CASE EMERGENCY SITUATIONS SINCE I HAVE A NEW BORN CHILD. Can I be reactivated!!!!