TS
Thomas S

1 reviews | Active since Oct 2011

17 Nov 2015, 13:03

Rude unhelpfull callcenter agent

This is a complaint about a callcenter agent, Niel Pillay, who refused to let me get a word in, refused to listen to my reasoning, and refused to let me speak to a supervisor after asking multiple times.<br> <br> I called the callcenter and spoke to Niel Pillay. I asked if we are going to be charged the \unnecessary callout fee"";saying that the supervisor cannot help me with my query (even though I told him I have a different issue to speak to him about as well as my initial one).<br> <br> I became frustrated and angry by his unwillingness to let me speak. It ended up with HIM hanging up on me."""

0
Replies (1)
Telkom
Telkom's reply17 Nov 2015, 14:54
Official
Hello tvanschalkwyk,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM168631

We apologise for any inconvenience caused.

Kind Regards,
Colleen
Telkom Social Media Team