RUDE TELKOM AGENT - NO RESPONSE FROM CABLING DEPARTMENT

As I am writing this I am fuming. I placed an order for ADSL line with Telkom and within a few days a technician was dispatched to my home to install and with this I was impressed. The technician then after inspecting my home told me that he had to hand it over to their cabling department to come and do some work and that this was going to take three days. After the three days passed and I had not heard anything I contacted telkom and was told that a technician was dispatched to my place a day ago to sort out the cabling but that no status was available and an email had been sent to the cabling department to request the status and when no one got back to me I tried to contact telkom only to be answered by an Adam who happened to be very rude and started laughing when I was getting annoyed at him not wanting to listen to me. I kept trying to explain the situation and he kept telling me to listen not even giving me enough time to finish speaking as if the roles were reversed. He was the customer and I was the customer service agent. Telkom's communication is really bad. I had to keep calling more than twice a day just to follow up and each time I am on the line holding for more than twenty minutes to even get to talk to someone only for them to laugh at me. RUDE!