Rude Telkom agent.

Today I had an unfortunate encounter over the phone with a rude agent by the name of Minenhle Zikhali.

I called in with a query relating to my accounts with Telkom. One account was up to date, the other was owing. Telkom shut off services to both accounts.

When I queried as to why my other account was shut off, the agent mentioned that it is because I have another account owing. When I asked how the two were related as they are billed separately, I was given attitude.

The agent proceeded to talk over me, dismiss me and use very unpleasant language when engaging with me. I even had to remind Minenhle that we cannot both talk at the same time. Throughout the call, she was very rude.

When I asked to speak with someone else or have my query escalated, the Agent Minenhle refused. When I asked if Telkom has a system in place for making queries on matters where the customer was not satisfied with the feedback given, I was told by Minenhle that Telkom has no such service.

When I insisted on speaking to someone else, she declined my request and dismissed me. I thanked her for her time and cut the call.

Telkom I have been a customer for 5years. This is how you treat your customers, rude and unprofessional. No explanation with queries and no time to listen to a customer. I will close my account as soon as I pay it up.