Rude, Swearing, Unprofessional and No Service...!!

On Monday 2016/01/04 I went into 8ta Cape Gate Mall to apply for a cellphone contract with my husband and two minor children.We were told to sit down and after about 15 minutes a gentleman came to assist us.He never introduced himself and handed us forms to fill in.He took my id book and then helped other people.I asked him about a specific deal in which he said Huawei owes him money for selling contracts that's all he can say.Despite that I went with Huawei and he asked me questions for security reasons and then loudly used the word \*****"in front of my children not knowing to whom he was referring to nor why he said that.I kept quiet and he said that we must wait 72 hours and they will phone us. I decided to phone them after 72 hours when they never contacted me in which I struggled to get through. When you get through the staff is so rude they throw the phone down in my ear and they shout at a person saying who helped you and what do you want??!! They even answer the phone saying Hello not even Telkom goodday etc. I am astonished at what I'm seeing and hearing!!!I cannot believe that people are allowed to treat customers like this and I thought that Telkom is professional?!?!"""