Rude stuff and cancelling taking for ever

I have been holding for over 30 minutes to cancel my account which hasn't happened due to running out of airtime but when I called to answer the call was answered in 2 minutes, I honestly thought DSTV call center was the worst in our country but after this im scared to even take up another Telkom product , even when I went to your branch by main street this lady in glasses was so rude almost cried and couldn't even work. please cancel my account im currently looking for work and Telkom taking R150 off my account every month is not helpful<br> ***