LM
Lulama M

1 reviews | Active since Mar 2009

09 Nov 2016, 17:31

Rude shop assistant

<p>I went to the Telkom store at Vaal Mall to request a receipt/proof of payment for the last three (3) payments made on my Telkom Mobile account. I was "assisted" by a very unprofessional individual who told me that they only do sales and do not assist existing customers. May I please request for proof of payment for the last 3 payments made on my Telkom account to be emailed to me. A letter of apology from the Vaal Mall store manager(ess) for the atrocious service received at his/her store would also be appreciated. </p>

0
Replies (2)
Telkom
Telkom's reply10 Nov 2016, 10:28
Official

Hi lulama,

Thank you for taking our call.

Please be assured that we have sent your query to the Store Team for further assistance, they will be im contact with you.

Your reference number AI***

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

LM
Lulama M's update19 Nov 2016, 19:39
Reviewer Update

Still no feedback from the store. . .