RUDE SERVICE FROM TELKOM

What a disgrace to be affiliated with such incompetence so early in the morning. I am disgusted to even be using TELKOM as my service provider, I have been having issues with my adsl since the beginning of this week, calling everyday without any resolution or assistance. This morning was my worst experience to date. I spoke to a consultant by the name of BATHANDWA MTANJANA who was not helpful to say the least, I literally had to tell him everything while he’s staring at the monitor in front of him, I don’t understand how these consultants are trained because they lack good customer service, I mean for 8am in the morning you’d expect the person to be alert and helpful. Seeing that talking to him was a waste of my time and getting me nowhere I then requested to speak to his manager, minutes later someone by the name of THULI FASSIE, came to the phone...talking to her was excruciating to name but a few words, she does not know anything. While I’m under the impression she was briefed about my complaint, I ended up s**** feeding her facts about my account that she’s practically staring at, at that. To my astonishment and lack of believing that she’s the one managing came as a shock because she was worse off than the consultant I had initially spoke to. She even went to the lengths to hanging the phone in my ear. Thinking she was going to call me back or maybe for some reason the phone was having problems was an crossed my mind but then again who was I fooling. Shebdeliberately hung up. I have never received such underwhelming service from such a big brand and staff who are not interested in assisting their client who have a don’t care attitude and most of all disrespectful. Staff should be assisting their clients and do what they are at work for. TELKOM really let me down once again