Rude payment consultant

I visited your store in Cape Town Adderley street (opposite the station) , to pay my account. <br> I normally go there. I always get good service from the lady doing account payments. Today a guy was working there. I greeted and asked to pay my account. I told him Telkom does not send me statements. I will give my number to him (witch the lady never have a issue with ) . Al he got to do , is punch in my number and MAGIC , he will have my details. So instead of doing Wat i asked , ( witch is pay my account ) , he begins to lecture me about my statement. Why don't I have it , Have i found out why , I must bring papers with , This takes a lot of time , and on and on he goes. Firstly sir , you are working with payments. I am standing in front of you to pay. All you need to do is type my contact number in your system and pay my account . This takes 10 secs. If i wanted a lecture on statements, I would have gone to customer services and not account payments. You have no manners , and you do not know how to treat a customer whom just paid R600 . You should be siting at the back away from people. Please ask your manager to send you for people 's training .