FH
Fidah H
1 reviews | Active since Feb 2016
02 Feb 2016, 12:22
Rude/***********
Visited the Lakeside mall branch to get a refund on my deposit for ADSL line as they do not have in my area. A lady by the name of Thandi assisted who is extremely rude. They took forever to assist me and when a customer next to me spoke about afrihost she walked away leaving me unattended while busy with my refund. Nthabiseng the Manager was nowhere to be seen. This is the second time this branch has issues. I was promised that Hellkom would contact me within 3-4 days, wells its been more like 3-4 weeks and still waiting.<br> <br> Please give me my R700 deposit back.
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Replies (1)Telkom's replyOfficial
02 Feb 2016, 13:44Hello fidahamid,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM195581
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM195581
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
Best regards,
Telkom's reply02 Feb 2016, 13:44
Official
Hello fidahamid,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM195581
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM195581
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
Best regards,
