Rude customer service from Telkom consultant.

Telkom customer care consultant have extremely bad customer service. I called to complain about a slow wifi internet connection on my phone. The service I received from the consultant was really not welcoming, even when I was explaining what I was experiencing, she told me the problem is my phone and that there is nothing she can do. I wanted to rate her bad service, after the call was complete, she didn't even take me to rate her bad service because she knew I was going to give her a bad rating as I told her that her the way she's communicating with me, doesn't seem like someone who is in customer service. This is not the first time I received this kind of service from Telkom. I cannot wait for my contract to finish so that I can move to another service provider. I cannot be treated like Telkom is doing me a favour by providing with internet connection, whereas I am paying them.

Their internet connection is very bad, I have to frequently restart the wifi router as it just disconnects now and then. I am really not happy.