RUDE CUSTOMER SERVICE

Bad customer service from Telkom kenilworth in regards to phoning to getting an update on a fibre application which advance payment was done on the 25th September, I have been sending email and also calling, Today 02/10/2025 i called the Kenilworth branch, the lady who answered the phone put the phone off in my face , no attempts in trying to help I am so upset with this customer service,if this is your way of how you deal with customers you should be ashamed.