Rude customer service agent

The customer service team is so rude I wish someone can listen to how the consultant was talking to me. Her name is kagisho modisa The tone she used with wow. To query my account as certain information was not disclosed to me when I took out the contract and the way she spoke to me as a customer I'm shocked till now. Telling me if I don't let her explain to me she won't assist me escalate the matter for me. It's best I go back to the store where I took the contract to find out what happened. I just want assisted with this contract to pay off this handset.