1 reviews | Active since Jan 2017

25 Oct 2017, 13:34

Rude Consultants

Good day Telkom . i am awaiting an installation of my Adsl line . i was requested to pay a R700 deposit - which i did .

The service I have been receiving from your call centre is appalling - they clearly do not understand what customer service involves . Before I can get their names , the call is disconnected .

I am a client , and I expected to be treated as one .

That being said , I would like this installation to take place ASAP - i expect someone to contact me to arrange this

0
Replies (2)
Telkom
Telkom's reply30 Oct 2017, 08:37
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.

Please make sure you select "post a private reply" when you respond so that we can be able to view those details and as well as protecting your private information.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

's update31 Oct 2017, 16:40
Reviewer Update
service was installed on 27th October , my adsl line just dropped to less than 1mb , your RUDE consultants are telling me that the line is not even supposed to be active so i just had to wait until Telkom closes off the order . i need this sorted out immediately . *** ***