Rude Consultant

On the 12th of January 2020 I had made a call into the telkom call centre I spoke to Samukelisiwe Khayisa who was the agent assigned to my call,she was absolutely rude and very unhelpful .. I had explained to her my issue that telkom had taken my day data instead of my night data and I had even read to her the messages and explained to her the times I received the sms she then explained that appranlty the sms are not in sequence and that I am suppose to know that ?how would I as a customer know that especially given the fact that all my day data finished and then the network went on to use my night data ...I have sms indicating the opposite of that the agent was saying when I asked to speak to a management she stated that she believed that she handled my query and believed that I didnt need to be transferred to another person ,I dont understand how she as a agent felt the need to tell me as a customer as to what information and help should satisfy me when I as a customer am unhappy with the information presented especially in the manner that she presented it ,her tone was rude .When I asked to speak to a manager she told me there was no management available at the time and when I asked her if she could take down my details she said "They are not allowed to make calls only receive calls",so I asked her is their no way the management can sms or even email me then she took down my email address after I had asked her to do so ...This is completely unacceptable for a agent to speak to a customer and feel like they have the right to tell them they believed their query was resolved...fruasting behavior from the agent !

However I was assisted on the 13th of January by a really well spoken helpful consultant and I'm thankful for the service that she had given me ...