Rude Consultant

I contacted Telkom Business 10217 to do a top-up on our Business ADSL line. As the norm, holding for nearly 20min I get through to a female consultant (unfortunately did not get her name) asked her that I would like to do a top-up on my ADSL, she rep**** no problem, ask for my landline number and the put me on hold. Holding again for another 15 mins get through to another male person and he asks me he same and bam again put on hold for additional 10 mins then I get through to Amanda Here I have become upset and frustrated and asked if she is going to help me or is she going to put me on hold as I have be waiting for someone to help. I am running a business and need to get my staff going as all our operating systems are online. Bam, she puts the phone down. Telkom service is bad enough and the fact we have wait so long when calling into their call centre. The level of Service has really gone down in this Country and people like Amanda will make a person take their business else where.