Rude Consultant

I did a port on Wednesday at your branch in Main Street and it was unsuccessful. Friday I went to your branch in Park Station and the guy said he can't help me I must go to the branch where I did the port because he can't rectify someone else's mistakes. I'm not even yet your customer but I'm really reconsidering porting to Telkom if customers are subjected to such poor service by consultants who don't want to take accountability. I'm not really concerned about who fumbled, I wanted a resolution which I was denied.