Rude Client Care AgentbBrakenfell Pick n Pay Hyper

I wwnt to Telkom Pick n Pay Hyper Brackenfell, because my device is not working, I was assisted there by gentleman who said he is not the one in charge of broken phones, the lady Alliyah was too rude and said they will call me the following day, it's been a week now my device is with them and they didn't call until now, and she was busy punching her phone when I was there and I don't have any ref for my phone with them