Rude call centre and order still not filled after a month

Rude call centre and order still not filled after a month

I ordered an adsl line in store on 3November. Up until today, I’ve had no feedback, and no one seems to be able to tell me why they are not priotising the order. The call center agents also don’t know how to treat good paying customers, all they do is put you on hold and never return. As I type this, a lady put me on hold and it’s been over 15 minutes, not alecen a curtesy check to explain the hold up.

Telkom, do I need to use a different service provider?