Rude call centre agent

03/02/2024 just before 10PM

I called the call centre with regards to my account. I have never experienced such a level of rudeness in the history of my interactions with the call centre. Firstly when I try to speak the call centre agent cuts me - he speaks over me. I don’t get a chance at all. My queries were: (1) about an event billing (subscription) which I’ve never even app**** for or subscribed for as the sim card is in the router. I asked him why does the subscription appear now after I’ve had this contract for a long time without that subscription. He said he doesn’t know. (2) my other query was that why did Telkom debit half the amount when there was enough money in the account. He said he acknowledges that it is Telkom’s fault. However, he said my lines are suspended. I asked him to escalate this matter because my lines can’t be suspended due to Telkom deciding to debit half the amount. He refused.

As he was rushing to end the call, he asked if there’s anything else, and I said yes and I requested to speak with the supervisor, he then rudely said there’s no need to speak with the supervisor. I kept on saying I need to speak with the supervisor. He didn’t listen to me, instead he spoke over me and said, “if there’s nothing else, thank you for calling Telkom” and he hung up. Just like that.