Rude and shocking customer service

I went into Telkom to specifically query my account which I was informed was in arrears. When I arrived I was printed a single sheet from which I could not see any itemised billing. I was then directed to another woman who told me she would not send it to me via email and I must call the Telkom Accounts department. <br> I bought into an \unlimited\" contract yet I had been billed R900 extra for calls. When I asked her to check the contract she blankly told me she wouldn't do that for me. <br> Basically I could not get one single answer from her and when I asked to speak to management she just laughed. <br> When I spoke to another member at the store she informed that no one will answer if I try call the store because they never do.<br> This all due to the fact that I cannot get hold of someone on the telkom call line. What is the point of having a store if no one can assist?<br> Once again the lady who served me continued to sit in her booth and laugh at me. She was rude, obnoxious and absolutely shocking to deal with. Very bad experience."