Rude and ****** Customer Agent

I went in store to cancel an ADSL line and asked one of the employees, Cornelia, for assistance.The last time I was at the same shop to cancel our other line, an employee went to get me a cancellation form and took it for processing. I didn't have to stand in the que so naturally I assumed this was the process the 2nd time today. Cornelia told me that this is not the procedure and she is not going to help me, she is just here to direct me. I then asked her for the Manager of the store. She told me the Manager was out for the day. I then asked for the Assistant Manager and was told they were also out. I then asked for anyone in a Managerial position and was told there was no one there - All with a very rude attitude. She then starting stabbing her ID card in my face saying that there is no one there that can help me and thats that. I then walked around Cornelia to the service counter and asked another employee for the Store Manager and Assistant Manager's names and email address. At this point she came storming past and talked about me in her native language, not English, while pointing to me and when I asked her to speak English, she walk away. This is ******. I will go to the HRC