RUDE AND LAZY CALL CENTER AGENTS

The call center agents are rude and can't do their jobs. I've been holding on for 30min to report a fault only for the agent to answer and say she can't help me cause I'm at the wrong department (not true) and then puts me through to the same department I was holding on for in the first place which means she was just to lazy to help. They should not be paid salaries but rather paid per call they tend to maybe then they will do their work properly. I'm running a business and we have had almost no internet for the whole day and you call for assistance and these lazy ass people don't want to help you cause they sitting in their pj's at home sipping on tea or something. **** SERVICE TELKOM!!!!